Skip to main content

Payments and subscriptions

Postmypost offers a flexible subscription system, allowing you to pay only for the necessary features and avoid unnecessary expenses.

Service usage is governed by the user agreement (offer contract) published on our official website: https://postmypost.io/en/terms-of-use/. If you need to conclude a bilateral agreement, please contact support.

Payment methods​

You can pay for your subscription with a bank card or via bank transfer. When paying by card, you will immediately receive a receipt to the email address you provided. For legal entities, we promptly provide all payment documents either by mail or through electronic document exchange.

One-time payment or subscription — which to choose?​

You can choose the payment method that suits you best:

  • Subscription — when making a payment, simply select the “Save payment method” option. This enables the system to automatically renew your subscription and charge you for each new period without any extra steps. The service remains fully available at all times, without interruptions or limitations. Learn more about the automatic renewal terms here: https://postmypost.io/ru/recurrent-rules/.

  • One-time payment — if you do not want automatic renewal, simply pay each time you need access to the service. After the paid period ends, access will be suspended until the next payment.

If you have an active subscription but the payment is not processed on time, the subscription will become “Overdue.” In this case, you still have access to the service for one week to make the payment and continue working without limitation. If the payment is not made within the week, posting will become unavailable. To restore access, you will need to pay for both the overdue and the new period.

The choice between subscription and one-time payment is up to you!

Tokens for automation and their cost​

Tokens are the internal unit used by Postmypost to operate automations.

  • Each time you run an automation, tokens are deducted from your balance. The number of tokens required depends on the number of blocks in the automation scenario.
  • A single automation scenario may include several blocks, so the total number of tokens needed is the sum for all blocks in that scenario.
  • During setup, you will see how many tokens are needed for each block.
  • If you don’t have enough tokens on your balance, the automation will not start. We recommend keeping track of your token balance.

You can top up your token balance in the “Plans and Subscription” section — anytime and regardless of your plan or subscription.

Frequently asked questions​

How are accounts counted in the tariff?​

Accounts are the connected social media profiles. Each individual profile (page, group, channel, etc.) is counted as one account, even if they belong to the same social network.

For example, if you connect 2 YouTube channels, 3 VK groups, and 5 Instagram accounts, you have a total of 10 accounts. In this case, a plan for 10 accounts would suit you.

Currently, tariff selection is available in increments of five — you can choose 5, 10, 15, 20 accounts, and so on.

How to increase the number of accounts in the tariff?​

Please go to the "Payments and Subscriptions" section, select the required number of accounts. If you currently have a tariff plan for 10 accounts, but need 20, you must select 20 accounts.

Specify the term, the same blocks as in the previous tariff or add new ones if necessary.

Click the "Purchase" button on the tariff you need. The system will offer additional payment options taking into account the amount already paid, or an option without additional payment with recalculation of the tariff validity period.

The same applies to decreasing the tariff, for example, if you currently have a tariff plan for 10 accounts, but you need 5, you need to select 5 accounts, i.e. the number of accounts that you need in total - the system will also recalculate the tariff for the new number of accounts due to the increase in the tariff validity period.

When placing an order in the payment method selection form, you will have the option to select “Payment for legal entities and individual entrepreneurs”. Choose this option, fill in the details, and then you can download the invoice for payment. Original payment documents are provided for each paid invoice. More details: https://postmypost.io/en/legal-entities/.

How to check your subscription?​

Click on your avatar in the upper right corner and select “Payments and subscriptions”. This page displays the current subscription, payment history, and an option to change the active subscription.

How to change the subscription?​

Go to “Payments and subscriptions”, select a new plan, and click “Proceed”. The system will suggest possible transition options — either without additional payment by recalculating the subscription period or with a surcharge.

How to disable the subscription?​

Go to “Payments and subscriptions”, open “Payment methods”, and delete the linked card. After this, autorenewal will be disabled.

How to apply for a refund?​

If you need a refund, simply contact support — we will register a request immediately. A refund is possible if your case meets the conditions specified in the user agreement, section 5. “Refund rules”. We will carefully review the request, and if it fits the rules, we will process the refund within 10 business days from its registration.

How to receive closing documents via EDI or by email?​

Contact the support service, specifying which documents are required: reconciliation report, work performed report or invoice. The report on services rendered is sent within two weeks via the EDI system after the invoice is paid. Please check the availability of documents in the database, and if they are missing, check whether you accepted an invitation from us in the EDI system (Our operator is OOO "Company "Tensor" 2BE7088e79a246a45fbba69db75a2ef03d5).

If there are no documents either, then:

  • To send via EDI: Please send the name and TIN of the organization, as well as the EDI operator and the account number for which documents are needed.

  • To send by e-mail: Please send the name and TIN of the organization, the account number for which documents are needed and the e-mail to which the documents should be sent.

How do I get the originals of the closing documents?​

Contact the support service, indicating which documents are needed: a reconciliation act, a certificate of completion of work or an invoice. Send the name and TIN of the organization, the account number for which documents are needed, as well as the mailing address for sending documents by Russian Post.

Important! All requested original documents are sent once at the end of the month, i.e. if, for example, sending the originals is scheduled for the 27th, and you contacted us on the 16th, then, unfortunately, we will not be able to send the documents before the 27th. The date of sending the documents may change, please check in the support chat.